Cancellation, Refund & Return Policy

Thanks for shopping with Ultravindia.com We offer a simple & straight-forward cancellation, refund & return policy.

Cancellation Policy

If the order that you want to cancel has not been shipped yet, you can write to our customer support team at info@eternodistributors.com

In case of cancelled orders that are not shipped, the money will be refunded back to you after we duly process the cancellation request.

For payments done through online (credit/ debit/ net banking/ wallets/ UPI), the refund will be processed to the source account from which the payment was made within 7 to 14 business days. It may take 2-3 additional business days for the amount to reflect in your account.

Returns, Replacements and Refunds Policy

- Products can only be eligible for returns or replacement if the products received by the customer are in a damaged / defective state, an expired product or if an incorrect product has been delivered

Drop an email to our customer support team at info@eternodistributors.com within 24 to 48 hours of receiving the order. Provide us with your order ID details and reason for the return/ replacement request and share an image of the product and the invoice for our reference.

Once your request is received, pickup will be arranged by us. We would initiate the refund/ replacement process only if the products we received were in their original packaging with their seals, labels and bar codes intact.

Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.

Returns/ Replacement will not be accepted under the following conditions:

The product is damaged due to misuse
The serial number is tampered with.
Product is used or altered
Returned without original packaging including, price tags, labels, freebies and other accessories or if any original packaging is damaged
If the request is initiated after 2 business days of order delivery
Personal care devices cannot be returned due to hygiene issues

Please Note: For any products purchased on discount or through promotional offer or any marketing campaign or during the sale period, return request does not apply. For any clarification, please feel free to contact our customer care.

Can I return part of my order?

Yes, you can return part of your order only if it meets the return/ replacement criteria (refer to the above-mentioned points).

How long will the refund process take?

In case of a return/ replacement request, we process the refund once the products have been received and verified at our warehouse.

For payments done through online (credit/ debit/ net banking/ wallets/ UPI), the refund will be processed to the source account from which the payment was made within 30 business days.
For cash-on-delivery transactions, we will initiate a bank transfer against the refund amount once the bank details are shared & confirmed by you via email. This process will be completed within 30 business days of us receiving the products back.
In case of replacement, we will initiate the process within 7 to 14 business days. In cases when a replacement may not be available, we will refund you the full amount.